Welcome to BP Travel Marketing

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Response & fulfilment

Response & fulfilment - BP Travel Marketing

From our warehouse to your customer...

We offer a consumer brochure service collecting client data delivered via web, phone, mail, text and daily data files into our dedicated Response Centre which can also receive enquiries forwarded from your Call Centre.

Our Contact Centre

Our Response Centre is open 8am till late 7 days a week with IVR for out of hours calls. We offer response to inbound calls, texts, coupons, web forms and emails along with:

  • daily transcriptions
  • detailed management reporting
  • outbound campaigns
  • transaction handling
  • dedicated phone lines
  • dedicated campaigns (e.g. ship visits & reward/incentive schemes)

All enquirers can receive a confirmation email acknowledging and thanking them for their brochure order with a link to your e-Brochure or website.

Fulfilment

Our pick and pack Distribution Centres located in Preston and Northampton are equipped to process your customers’ requests.

Services available

  • Fulfilment of orders on the same working day.
  • Brochure orders accompanied by personalised letters, laser or digitally printed on your behalf.
  • Data capture and output file uploaded ready for you to add to your CRM system.
  • Advice on the most cost effective mail options including preferred DSA (Down Stream Access) providers.